Welcome to Mirzapur Trading Contracting and Refrigeration Repair Service. These Terms & Conditions govern your use of our website and your requests for appliance repair and maintenance services in Qatar.By using our website, contacting us, or requesting our services, you acknowledge that you have read and understood these Terms & Conditions.
1. About Our Services
Mirzapur Trading Contracting and Refrigeration Repair Service provides appliance repair and maintenance services, which may include:Fridge and refrigerator repairFridge and refrigerator maintenanceWashing machine repairWashing machine installationAir-conditioner repair, where offeredCommercial refrigeration and chiller services, where offeredOther appliance-related services described on our websiteService availability depends on the appliance, location, technician availability, equipment condition, and required repair.
2. Service Requests and Appointments
Customers may contact us through our website, phone, WhatsApp, email, or other available communication channels to request a service.Submitting a service request does not automatically guarantee an appointment.An appointment is considered confirmed only after our team confirms the service date and time with the customer.Appointment times may change because of technician availability, traffic, emergencies, weather, or other circumstances beyond our reasonable control.
3. Appliance Inspection and Diagnosis
A technician may need to inspect the appliance before determining the cause of a problem or recommending a repair.The initial information provided through the website, phone, WhatsApp, or email may not be sufficient to identify the exact fault.A final diagnosis may only be possible after physical inspection of the appliance.Additional problems may become apparent during inspection or repair.
4. Repair Estimates and Pricing
Any price or estimate provided before inspection should be treated as an estimate unless we specifically provide a confirmed quotation.The final cost may depend on:The appliance type and modelThe nature of the faultLabor requiredReplacement partsParts availabilityThe complexity of the repairThe location of the serviceWhere additional work or costs are identified, we will explain the requirement to the customer and seek approval where reasonably practicable before proceeding.
5. Customer Approval
Customers are responsible for approving repair work and associated charges before additional paid work is carried out.If a customer decides not to proceed with a recommended repair after inspection, any applicable inspection, visit, or diagnostic charge will remain payable if such a charge was communicated before the service.
6. Replacement Parts
Replacement parts may be required depending on the appliance fault and condition.The availability and cost of replacement parts may vary according to the appliance brand, model, age, and market availability.Where appropriate, we will explain the required replacement part and associated cost before proceeding with the repair.We do not represent replacement parts as manufacturer-original or genuine unless this is expressly stated and can be substantiated.
7. Repair and Service
WarrantyAny warranty offered for a particular repair or replacement part will apply only according to the specific warranty terms communicated to the customer.A warranty, where provided, may not cover:New faults unrelated to the original repairDamage caused by misuse or improper operationPhysical damageDamage caused by unauthorized modification or repairProblems caused by power supply issues or external factorsNormal wear and tearParts or components not covered by the applicable warrantyIf no specific warranty has been provided for a service or repair, no additional warranty should be assumed.
8. Customer Responsibilities
Customers should:Provide accurate contact and appliance informationProvide the correct service locationInform us of known appliance problemsProvide reasonable access to the applianceEnsure the appliance and surrounding area are reasonably accessible for inspection and repairFollow reasonable safety instructions provided by our techniciansCustomers should not attempt to operate an appliance that presents an obvious safety risk, electrical hazard, gas/refrigerant hazard, or other potentially dangerous condition.
9. Existing Appliance Condition
Appliances may have existing faults, wear, damage, corrosion, previous repair work, or other conditions that are discovered during inspection.Repairing one component does not necessarily resolve unrelated faults elsewhere in the appliance.Where additional work is required, we may provide the customer with information about the additional repair before proceeding.
10. Cancellation and Rescheduling
Customers should notify us as soon as reasonably possible if they need to cancel or reschedule an appointment.We may reschedule appointments when necessary because of technician availability, emergency situations, traffic, weather, parts availability, or other circumstances.Any applicable cancellation or visit charge will be communicated to the customer before it is applied.
11. Service Availability
Our services are available only in locations and for appliance types that we currently support.Service availability may depend on:Customer locationTechnician availabilityAppliance typeAppliance modelRequired toolsReplacement-part availabilityNature of the repairWe do not guarantee that every appliance, brand, model, or fault can be repaired.
12. Brand and Manufacturer
DisclaimerOur website may mention manufacturer brands such as Samsung, LG, Toshiba, and other appliance brands.These names and trademarks belong to their respective owners.Unless expressly stated otherwise, Mirzapur Trading Contracting and Refrigeration Repair Service is an independent repair service provider and does not claim to be affiliated with, sponsored by, endorsed by, or an authorized service center of any manufacturer.References to a manufacturer or brand are intended to identify appliances that we may be able to service.Service availability may depend on the specific appliance model and fault.
13. Website Information
We make reasonable efforts to keep the information on our website accurate and useful.However, service descriptions, prices, availability, images, contact information, business hours, and other website content may change from time to time.Website information should not be interpreted as a guarantee that a particular service, part, price, appointment time, or repair outcome will always be available.
14. Website Use
You agree not to:Use our website for unlawful purposesSubmit false or misleading informationAttempt to interfere with website operation or securityUpload malicious files or codeAttempt unauthorized access to our website or systemsUse our website to distribute spam or fraudulent contentWe may restrict access to the website where necessary to protect our business, users, systems, or services.
15. Third-Party Links
Our website may contain links to third-party websites or services.We do not control third-party websites and are not responsible for their content, availability, security, terms, or privacy practices.You should review the applicable terms and privacy policies of third-party websites before using them.
16. Acceptance of These Terms
By using our website, submitting a service request, or requesting our services, you acknowledge that you have read and understood these Terms & Conditions.If you do not agree with these Terms & Conditions, please do not use our website or request our services.
